Privacy Policy

Effective Date: July 13, 2026

Chemistry Club is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase tickets or merchandise, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information that you choose to provide, including:

  • Full name

  • Email address

  • Phone number

  • Instagram username

  • Billing and shipping information

  • Event registration details

  • Customer support inquiries

  • Any other information you choose to submit through our website

We may also automatically collect certain technical information, including:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on our website

  • Referring website

  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process ticket and merchandise purchases

  • Register you for events

  • Communicate important event information and order updates

  • Respond to questions and customer service requests

  • Improve our website, products, and services

  • Detect fraud and maintain website security

  • Comply with legal obligations

  • Send marketing communications if you have opted in

We only use your personal information for purposes that are reasonable and necessary to operate Chemistry Club.

Payment Information

Payments made through our website are securely processed by trusted third-party payment providers. Chemistry Club does not store or have access to your complete credit or debit card information.

Marketing Communications

If you subscribe to receive updates from Chemistry Club, we may send you information about upcoming events, new merchandise, promotions, and announcements.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, understand website traffic, and improve website functionality.

You may choose to disable cookies through your browser settings. Please note that some features of our website may not function properly if cookies are disabled.

Third-Party Services

We work with trusted third-party providers to operate our business. These may include website hosting, payment processing, email communications, analytics, shipping, and social media platforms.

These providers only receive the information necessary to perform their services and are responsible for managing your information in accordance with their own privacy policies.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure. Accordingly, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information where permitted by law

  • Withdraw consent for marketing communication at any time

To exercise any of these rights, please contact us using the information below.

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with a revised Effective Date.

Contac Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Chemistry Club

Email: chemistryclubkelowna@gmail.com

Thank you for entrusting Chemistry Club. We appreciate the opportunity to create memorable experiences while respecting and protecting your privacy.